Refund Policy

Onze+ offers a 7-day free trial. You will not be charged if you cancel before the trial ends.

You can cancel your membership at any time through your account settings or by contacting us at info@onzeplus.com. Unless a refund is required by law or confirmed by us, cancellation takes effect at the end of your current billing period. You will retain access until then.

We do not normally provide refunds or credits for unused time in a monthly or annual billing period. We will consider refunds where you were charged in error, charged more than once, did not authorise the payment, or where the service was materially unavailable or faulty and we cannot resolve the issue.

Nothing in this policy limits any statutory rights you may have under UK consumer law. If you have a legal right to cancel or receive a refund, we will honour it.

Email info@onzeplus.com with the email address used for your account, the date and amount of the payment, and a brief description of the issue. If approved, refunds are returned to the original payment method. Processing times may vary by payment provider.

If you have questions about cancellations or refunds, contact us at info@onzeplus.com.